Shipping policy
[Shipping Policy]
1. Shipping Method
To ensure the fastest and most reliable delivery, we partner with premium global logistics services. Your order will be shipped from South Korea via:
- Logistics Partners: YunExpress, SF Express, and Korea Post (K-Packet).
- Tracking: All orders include a tracking number, allowing you to monitor your package's journey in real-time.
2. Processing Time
We aim to process and ship all orders within [1–3] business days. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
3. Estimated Delivery Time
Delivery times vary by destination. Our average estimates are as follows:
- Asia: 5–10 business days
- USA / Canada: 7–15 business days
- Europe / Oceania: 10–20 business days
- Other Regions: 15–25 business days
- Note: Delivery may be slightly delayed due to local holidays or unexpected logistics conditions.
4. Tracking Your Order
You can track your package using the provided tracking number through the following links:
- 17Track (Global Hub)
- Official Carrier Websites: (YunExpress, SF Express, or Korea Post)
5. All-Inclusive Pricing (No Hidden Fees)
ekyung offers a "Zero Hassle" shopping experience by including all additional costs in the product price.
- 100% Tax & Duty Paid: All import duties, customs fees, and VAT/GST are pre-paid by ekyung. You will not be charged any additional fees by customs upon arrival.
- Final Price Guarantee: The amount you see at checkout is the final amount you pay. We take care of the complexities so you can enjoy your purchase.
6. Undelivered Packages
If a package is returned to us due to an incorrect address provided by the customer or failure to collect the package from the local carrier, the customer will be responsible for any reshipping costs. Please double-check your shipping details before finalizing your order.